Terms and Conditions - House Clearance Surbiton
Welcome to our House Clearance Services in Surbiton. By engaging our services, you agree to the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.
1. Service Description
Our company provides comprehensive house clearance services in Surbiton, including the removal of unwanted items, furniture, appliances, and general household rubbish. We ensure respectful and efficient handling of all possessions, with attention to recycling and disposal regulations.
2. Booking and Scheduling
- Appointment Scheduling: Bookings can be made via phone or our online platform. We strive to accommodate preferred dates and times, subject to availability.
- Confirmation: A confirmation will be sent upon booking, outlining the scheduled date, time, and services agreed upon.
- Rescheduling and Cancellations: Requests to reschedule or cancel must be made at least 24 hours in advance to avoid potential fees.
3. Payment Terms
Payment is required upon completion of services. We accept various payment methods, including cash, credit/debit cards, and bank transfers. A deposit may be required for larger projects.
Pricing
Prices are based on the volume of items, the complexity of the clearance, and the time required. A detailed quote will be provided prior to commencement of work.
4. Client Responsibilities
- Access to Property: Ensure that our team has clear access to the property during the scheduled time.
- Valuables: It is the client's responsibility to remove any valuable or sensitive items prior to our arrival.
- Hazardous Materials: Clients must inform us of any hazardous materials present, as these cannot be handled without proper permits and disposal methods.
5. Liability and Insurance
Our company is fully insured to cover any potential damages during the clearance process. However, we are not liable for items not disclosed prior to the service or for personal injuries sustained on the property.
Damage Policy
In the unlikely event of property damage, clients must notify us immediately. We will assess the situation and take appropriate measures to rectify any issues.
6. Disposal and Recycling
We adhere to local regulations regarding waste disposal and recycling. Items suitable for donation will be directed to appropriate charities, while recyclable materials will be processed accordingly.
Environmental Commitment
Our services prioritize environmentally responsible practices, minimizing landfill contributions by maximizing recycling and donation opportunities.
7. Scheduling and Delays
- Punctuality: We strive to arrive at the scheduled time. In cases of unforeseen delays, clients will be notified promptly.
- Weather Conditions: Severe weather may impact service delivery. We reserve the right to reschedule under such circumstances.
8. Termination of Services
Either party may terminate the agreement with written notice. In the event of termination, clients are responsible for payment for services rendered up to the termination date.
Non-Refundable Fees
Any deposits or initial fees are non-refundable once services have commenced.
9. Privacy Policy
We respect the privacy of our clients. Personal information collected during the booking process is used solely for service delivery and will not be shared with third parties without consent.
Data Protection
All client data is stored securely and managed in compliance with data protection laws.
10. Dispute Resolution
Any disputes arising from our services will be addressed through mediation and, if necessary, legal avenues. We aim to resolve conflicts amicably and efficiently.
Governing Law
These terms and conditions are governed by the laws of England and Wales.
11. Amendments to Terms and Conditions
We reserve the right to update or modify these terms at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
12. Acceptance of Terms
By engaging our house clearance services in Surbiton, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Thank you for choosing our professional house clearance services. We are committed to providing you with efficient, respectful, and environmentally responsible solutions.